Do you have a question for Able?

Have a look through these FAQs or call our friendly team on 020 8941 6997.

Is my therapist licensed?

All physiotherapists at Able are chartered. To be able to obtain the title “Chartered Physiotherapist” the therapist must be registered with the Chartered Society of Physiotherapy. To be able to practice as a “Chartered Physiotherapist” the therapist must also be registered with the Health and Care Professions Council.

Why are people referred to Physiotherapy ?

Chartered Physiotherapists treat many problems to do with muscles, joints, ligaments, bones, tendons and post surgery. They can also help with chronic conditions and provide education on preventing injuries. People suffering from back pain, neck pain, shoulder or knee injuries, sciatica and whiplash, as well as a host of other conditions, are often referred to physios.

What happens at my first visit to able?

We want to understand your condition and will start by taking a history of your problem together with any relevant medical history. Details of previous treatments, related injuries and information about your daily activities may also be taken.

A thorough biomechanical examination and assessment will then be carried out to determine the clinical diagnosis of your problem.

Following this, we will discuss your treatment options and advise you on the most appropriate course of treatment. You can expect to be given an individually tailored home exercise program, lifestyle advice and an indication of the number of treatments you may require and the likely timescale for resolution of the problem.

Follow up appointments will then be made.

What should I wear to my first visit?

Please wear clothing you are comfortable in that will allow us to examine the affected area. If we need to examine your hip or leg, you may prefer to bring shorts with you.

Does my Health Insurance Cover Physiotherapy?

If you have health insurance you should contact your provider initially to check how to proceed. We are registered and accredited by all major insurance companies including BUPA, AXA-PPP, WPA, Pru Health, AVIVA, CIGNA and are an accredited Nuffield Health Clinic. 

What type of payment do you take?

We accept cash and bank transfers (BACS).

 Is there a Cancellation Charge?

Yes, there is a cancellation charge if less than 24 hours notice is given.

How does the billing system work?

If you are a private healthcare client, your insurance should normally cover the bill. We normally send the bill directly to your insurer, however depending on your policy you might have to cover part of the bill yourself. If you are a private patient you will be expected to pay after each session.

Do you offer a home visit?

We offer home visits to patients in the local area.

Why should I choose a private physiotherapist?

Generally private physiotherapists offer the opportunity to be seen quickly in order to prevent your injuries from becoming chronic.

What types of treatments will I receive?

Many types of treatment interventions are available and we will often recommend a combination of treatments to maximise your healing. At Able we use Physiotherapy, Electrotherapy (Ultrasound and Shockwave Therapy), soft tissue release, manual traction, mechanical traction, inversion tables, exercise therapy and massage therapy including sports massage, deep tissue massage, therapeutic massage.

Do physiotherapists massage?

Massage may be part of your treatment. Rehabilitation specialists are trained in a variety of techniques that may help with your recovery. At Able we offer a range of massage techniques including sports massage, deep tissue massage and therapeutic massage.

Is physiotherapy painful?

It depends on your symptoms however the physiotherapist will choose your modality of treatment carefully to avoid causing you unnecessary pain.

How many treatments will I need?

This is variable depending on your diagnoses, however we will try to advise you at the assessment on how many treatments you will need.

What happens if my problem or pain returns?

Flare ups are not uncommon. If you have a flare up (exacerbation), give us a call for advice. We may suggest you come back to see us, return to your doctor, or simply modify your daily activities or physiotherapy exercise routine.

Where are We based?

Able Physiotherapy is based just off Hampton High Street; which is a short drive from Hampton Hill, Hampton Wick, Hampton Court, East Molesey, West Molesey, Teddington, Twickenham, Thames Ditton and Sunbury. Parking is available onsite.

We are also accessible by public transport (R68, 111 and 216 buses) or a 10 minutes walk from Hampton train station.

Please contact us to discuss your condition or to book an appointment for your initial consultation.